Your privacy matters deeply to us at Maison Sen’s ("we," "our," or "us"). This Privacy Policy outlines how we collect, use and disclose your personal information. By accessing our website and services, you agree to this Privacy Policy.
Collection of Your Information
Your personal information may be collected by us when you:
– make a reservation/event booking via phone, email, via our websites and/or via a partner organisation, booking agency, a tour operator or an internet reservation system;
– check-in/check out or during your stay at our hotel and restaurant;
– provide your dietary requirements, room preferences, disabilities or other lifestyle information;
– submit an enquiry/feedback/survey;
– in communications with us before, during or after your stay;
We may also collect Personal Information from you if the law requires us to collect that information.
Types of Personal Information Collected
We may collect the following types of information:
– Name, age and date of birth, contact details (email, phone number, address);
– Identification documents (driver’s license and passport);
– Credit card details, payment and transaction details/history;
– Details on your preferences, interests, and activity patterns associated with our services and products;
– Records of your communications and interactions with us;
– CCTV Footage in public areas of the property for security purposes.
Use and Disclose of Your Information
We will use or disclose personal information solely for the purpose either specified or reasonably clear at the time it was collected. We may use or disclose it for other related purposes that you would reasonably expect.
We may use your information for:
– Processing reservations, requests and payments.
– Enhancing your guest experience, including personalizing your stay.
– Communicating with you about bookings, promotions, or updates.
– Analysing website performance, trend and usage.
– Ensuring the safety and security of our guests and staff.
– Direct marketing via mail, telephone, email or SMS.
– Complying with legal and regulatory obligations.
We do not disclose personal information to third parties except:
– where third party contractors (e.g. payment processors and booking platforms) require access to personal information held by us to perform services for us or on our behalf;
– where required or authorised by law; or
– with your consent.
We do not sell or rent your personal information.
Protection of Your Information
We are committed to ensure the security and privacy of your personal information, but no data transmission over the Internet can be guaranteed to be completely secure. However, we will take reasonable measures to protect your Information from misuse, loss, unauthorised access, modification or disclosure. This includes restricting access to our computer systems by the use of passwords and other security mechanisms.
We will take reasonable measures to ensure it is either securely destroyed or de-identified once the information is no longer needed.
Updates to Privacy Policy
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about any updates. Any changes will be posted on our website with the effective date
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: maisonsens.guest@gmail.com
Phone: +61 3 5153 1313 or +61 422 503 688
Address: Maison Sen’s, 124 Main Street, Bairnsdale VIC 3875